d'Action FAQ

Questions about this Camera

A. Unfortunately, this model does not have any wireless LAN, LTE, or cloud features and can only watch the footage through the camera’s LCD screen or playback the recorded footage in the microSD card on the PC app.

A. No, all the controls are done using the 4 buttons from the front camera unit. You can watch the live view and recorded footage (for quick check) from the front camera LCD screen. However, we recommend our free PC app (Windows only) which comes with more viewing features, such as GPS location, speed, date and time stamp. For MacBook users, you cannot use the PC app, but can still directly read an SDcard without a PC app to view the raw video files. NOTE: Ensure to backup the video data on your MacBook or other storage medium before inserting the microSD card back to the camera. Initialization of the microSD card may be required on the camera if the microSD card has been once connected to a MacBook.

A. A 32GB microSD card (DCP31) is included and our products are only compatible with d’Action brand microSD cards. Available in 32GB (DC3A), 64GB (DC4A) and 128GB (DC5A) as additional options.

Questions about options

A. Yes, the DC206A Parking Option Hardwire kit is not included with the camera.

Others

A. All our products are limited lifetime warranty, as long as the product has not been modified and stopped working under normal use.

Questions about cameras

A. Operate with the LCD of the camera.

Display the menu screen and execute “Format from “Other settings. For details on the operation, see “Formatting the microSD card” in the instruction manual.

*Formating will erase files. It is recommended to backup the data to a personal computer in advance.

A. Only the dedicated microSD card (32GB product number: DC3A / 64GB product number: DC4A / 128GB product number: DC5A) can be used.

A. The recommended mounting position is next to the mirror. It must be installed in compliance with the safety standards of the Road Transport Vehicle Law, such as installing within 20% of the upper part of the windshield Please refer to the Installation video.

A. Use the included power cable to get power from the vehicle’s car socket. When installing the parking monitor option (DC203A), the wiring is to the vehicle code instead of the car socket.

A. It corresponds.

A. Please refer here for the guideline of recording time and number of sheets.

A. Yes. When all recording folders are full, the oldest data will be overwritten.

Questions about PC Software

A. Please check from “Operation Guarantee Environment” on the support page..

A. Have you changed the video file name? If you change the file name, it may not be readable by the software for your computer, so please do not change it.

Questions about options

A. Wire to the vehicle accessory line/ constant power line/ body ground and get power from the vehicle battery.

Since installation requires specialized knowledge, please do so at the store where you purchased the product or at a factory with specialized knowledge.

A. No. Recording is performed when the camera sensor detects an impact.

Others

A. You can purchase it at an authorized Car Mate dealer, Amazon and at Carmate’s official online shop.

Software

A. Refer to compatibility chart (click here)

A. Refer to the compatibility chart (click here)

A. Only one smartphone connection per camera unit at one time.

A. Approximate times to transfer images and videos to your smartphone are as follows:

This table shows the approximate times to transfer images and videos to your smartphone. One-minute video (4k equivalent) takes 640 seconds to download, one-minute video (Full HD equivalent) takes 180 seconds, one image (4k equivalent) takes 2.5 seconds, and one image (Full HD equivalent) takes 0.9 seconds. The above downloading times are provided for guidance only, and may differ greatly depending on the ambient environment and data content. As the camera body directly communicates with your smartphone via wireless LAN, no communication fees are incurred.

A. Go to the App Store or Google Play to download your application.

General Product Questions

A. An error has occurred on the memory card. Please follow the steps below.

A. There is no monthly fee with the d’Action camera.

A. For optimal camera operation, use only authorized RAZO SD cards:

1. They are available in 32GB, 64GB, and 128GB.
2. Part numbers are DC3A / 4A / 5A
3. See product page

A. No. It is not dustproof, rainproof, or waterproof.

A. CAPACITOR POWERED – d’Action 360 utilizes the latest capacitor technology vs lower cost lithium batteries to ensure that the recorded files are saved properly during shut down, failure or emergency.

A. It is not advisable to mount the camera directly on the dashboard in the upright position. Dash areas are prone to excessive heat which may cause the camera to deform and the upright position could also affect G sensor calibration.

A. The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield.

Be careful to avoid a mounting position where the camera view is blocked by the mirror and also avoid any interference with factory equipment.

Shows the recommended mounting position of the d'Action. The mounting position is recommended on the top 20% of the upper portion of the windshield and beside the rear view mirror.

A. The camera is connected to a switched 12v of your vehicle (when car is on, the camera is on). If you wish to record while the car is off, we recommend purchasing the optional parking monitor. This allows for the camera to be connected to a constant power supply which will allow for the camera to stay on after the car is off.

A. The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set. Note: If the Parking Option (DC201A) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.

A. Yes, The frame rate is 27.5 fps. Note: The camera may operate at a lower frame rate in high temperatures.

A. Wide Dynamic Range (WDR) technology corrects the brightness of video recorded in light or dark places, reducing overexposure by headlights, etc.

Note: WDR is set to ON by default to optimally record both the inside and outside of the car.
Set WDR to ON when you wish to reduce overexposure from headlights, etc., or adjust the brightness (exposure) setting to create a clearer image.

A. The camera can accept up to a 128GB card for increased recording time.

A. No. Footage is recorded in full HD equivalent (approx. 2.0 mega-pixels) in Impact Recording mode and Continuous Recording mode.

For 4K recording, please refer to Fig. 1 below

Fig 1

Standard is a default setting recommended for those who often use the manual recording feature. Here is the table describing the maximum recording times or storable images of the setting under the specific circumstances with the combinations of recording modes and storage limit. Continuous recording that is full HD equivalent will record for 22 minutes with 16GB, 49 minutes with32 GB, 102 minutes with 64GB, and 208 minutes with 128GB. For impact recording and parked recording both full HD equivalent, it will record for 8 minutes with 16GB, 19 minutes with 32GB, 39 minutes with 64GB, and 80 minutes with 128GB. For impact recording full HD equivalent and parked recording 4K equivalent, it will record for 2 minutes with 16GB, 5 minutes with 32 GB, 10 minutes with 64GB, and 21 minutes with 128GB. For manual recording full HD equivalent, it will record 55 minutes with 16GB, 119 minutes with 32GB, 247 minutes with 64GB, and 132 minutes with 128GB. Manual recording that is 4K equivalent will record for 14 minutes with 16GB, 31 minutes with 32GB, 65 minutes with 64GB, and 128GB with 132 minutes. Still image capture full HD equivalent will capture 264 images with 16GB, 569 images with 32GB, 1180 images with 64GB, and 2400 images with 128GB. Constant recording priority is a setting recommended for those who use the camera as a dashboard camera. Here is the table describing the maximum amount of recording times or storable images of the setting under the specific circumstances with the combinations of recording modes and storage limit. Continuous recording full HD equivalent records for 63 minutes with 16GB, 135 minutes with 32GB, 281 minutes with 64GB, and 572 minutes with 128GB. Impact recording and parked recording both full HD equivalent records for 15 minutes with 16GB, 32 minutes with 32GB, 66 minutes with 64GB, and 136 minutes with 128GB. Impact recording full HD equivalent and parked recording 4K equivalent will record for 3 minutes with 16GB, 8 minutes with 32GB, 17 minutes with 64GB, 35 minutes with 128GB. Manual recording full HD equivalent records for 10 minutes with 16GB, 21 minutes with 32GB, 44 minutes with 64GB, and 91 minutes with 128GB. Manual recording 4K equivalent records for 2 minutes with 16GB, 5 minutes with 32GB, 11 minutes with 64GB, and 24 minutes with 128GB. Still image capture full HD equivalent captures 16 images with 16GB, 34 images with 32GB, 71 images with 64GB, and 144 images with 128GB. Still image capture 4K equivalent will capture 4 images with 16GB, 8 images with 32GB, 17 images with 64GB, and 34 images with 128GB. Full HD equivalent is 1440x1440, and 4K equivalent is 2880x2880.

A. The normal operating temperature of the camera is 14 F – 104 F degrees [bracket range]. We do not recommend leaving the unit in an area that is exposed to extreme temperatures such as the dash. The camera has built-in circuitry to protect it if the temperature reaches critical levels.

A. The d’Action 360s uses the GPS sensor to record speed and location. All information is viewable on the smartphone/pc app.

A. Yes. The camera is capable of recording in day and night (low light situations).

A. Installation of the base camera is very simple and can be done yourself. Power for the camera is obtained from your vehicle’s 12v power port via the provided adapter. It should only take a few minutes to get the camera mounted and powered up. Once you have the app loaded on your phone, you can connect to the camera via the built-in wifi.

A. For Impact Recording, Parked Recording, and Continuous Recording, the most recently saved file overwrites the oldest file when their respective folder becomes full

A. The communication range is approximately 30 feet (10 meters) with a clear view.

Note that the range will be affected by the surrounding environment.

A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.

Instructions

A. See below

-DC3000A d’Action Dash Camera (click here)

-DC200A Parking Monitor (click here)

-DC100A Battery & Charger (click here)

-DC1A Spare Battery (click here)

Optional Add-ons

A. Power is supplied from the vehicle’s battery by wiring the camera through the ACC line, permanent power supply line and the vehicle earth electrical system.

Note: Installation of this product requires some specialized skill and knowledge. If you are unsure on proper connection methods, please investigate having your product installed at the point of purchase or a trained professional.

A. No. Wireless LAN communication is disabled during Parking Mode (vehicle is off and parked).

A. No. In Parking Mode, recording starts only when an impact is detected.

Software

A. Refer to compatibility chart (click here)

A. Refer to the compatibility chart (click here)

A. Only one smartphone connection per camera unit at one time.

A. Approximate times to transfer images and videos to your smartphone are as follows:

General Product Questions

A. An error has occurred on the memory card. Please follow the steps below.

1. Check to make sure you are using a compatible memory card. Reading and writing speeds may be slower on incompatible memory cards, resulting in an error.
2. Back up any recorded data and format the memory card. (Refer to page 33 in the instruction manual.)
3. Update the firmware to the most up-to-date version.
4. If the issue persists even after following these procedures, the memory card may have reached the end of its life-cycle. Please replace with a new, compatible memory card.

A. There is no monthly fee with the d’Action camera.

A. If you are using a microSD card other than the one included in the set, ensure the following:

1. The card has a storage capacity between 16GB and 128GB.
2. The card has the “U3” logo printed on it.

The table describes logos applicable for class 1 and class 3 in UHS Speed Classes. UHS Speed Class of Class 1 has the

Please make sure that your memory card meets the requirements listed above. There are many different memory card specifications i.e. U3, Class 10 and/or V90. However, the d’Action 360 camera utilizes a U3 memory card.

Examples of incompatible memory card are Speed Class (Class 10) and Video Speed Class (V90). The compatible memory card is the UHS Speed Class (U3).

A. No. It is not dustproof, rainproof, or waterproof.

However an optional DC300A dustproof/splash resistant cover is available in Spring 2019 for purchase. Please visit RAZO-USA.com or your local retailer for more information.

A. The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield. Be careful to avoid interfering with any factory equipment.

A. The camera recording range is hemispherical, with a viewing angles of 360 horizontally, and 194″ vertically.

If the camera is mounted with the lens facing directly below, you can simultaneously record video of inside and outside of your car.

Figure 1 shows that the camera has viewing angles of 360° horizontally and 194° vertically. Figure 2 shows how the lens records inside and outisde of the car.

A. The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set.

Note: If the Parking Option (DC200A) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.

A. Yes, The frame rate is 27.5 fps.

Note: The camera may operate at a lower frame rate in high temperatures.

A. Wide Dynamic Range (WDR) technology corrects the brightness of video recorded in light or dark places, reducing overexposure by headlights, etc.

Note: WDR is set to OFF by default to optimally record both the inside and ouside of the car.

Set WDR to ON when you wish to reduce overexposure from headlights, etc., or adjust the brightness (exposure) setting to create a clearer image.

A. microSDHC 16GB (UHS-I, 3)

A. No. Footage is recorded in full HD equivalent (approx. 2.0 mega-pixels) in Impact Recording mode and Continuous Recording mode.

For 4K recording, please refer to Fig. 1 below

Fig 1

A. The normal operating temperature of the camera is 14 F – 104 F degrees. We do not recommend leaving the unit in an area that is exposed to extreme temperatures such as the dash. The camera has built-in circuitry to protect it if the temperature reaches critical levels.

A. The d’Action 360 uses the GPS sensor to record speed and location. All information is viewable on the smartphone/pc app.

A. Yes. The camera is capable of recording in day and night (low light situations).

A. Installation of the base camera is very simple and can be done yourself. Power for the camera is obtained from your vehicle’s USB plug or 12v power port via the provided adapter. It should only take a few minutes to get the camera mounted and powered up. Once you have the app loaded on your phone, you can connect to the camera via the built-in wifi.

A. For Impact Recording, Parked Recording, and Continuous Recording, the most recently saved file overwrites the oldest file when their respective folder becomes full

For example, when using a 16GB memory card, 8 minutes of footage can be recorded in the “Impact Recording + Parked Recording.”

During Impact Recording, up to 20 seconds of footage can be recorded per impact. When an impact is detected for a 25th time, the 25th file overwrites the 1st file

A. The communication range is approximately 30 feet (10 meters) with a clear view.

Note that the range will be affected by the surrounding environment.

Instructions

A. See below

-DC3000A d’Action Dash Camera (click here)

-DC200A Parking Monitor (click here)

-DC100A Battery & Charger (click here)

-DC1A Spare Battery (click here)

Optional Add-ons

A. No. Wireless LAN communication is disabled during Parking Mode (vehicle is off and parked).

A. No. In Parking Mode, recording starts only when an impact is detected.